When caring for a resident who is upset and agitated, which phrase reflects an appropriate approach?

Choosing to say, "Let’s talk about what’s bothering you," demonstrates a compassionate and supportive approach when dealing with a resident who is upset and agitated. This phrase promotes open communication and shows the resident that their feelings are valid and worthy of discussion. It creates an opportunity for the resident to express their concerns and allows the caregiver to understand the underlying issues.

Additionally, this approach helps establish a trusting relationship, where the resident feels heard and valued, which can lead to a calmer state. Open dialogue is crucial in healthcare settings, especially in instances of agitation, as it helps to identify specific triggers and address them effectively, improving the overall care environment. Recognizing the need for communication rather than dismissing or minimizing the resident’s feelings fosters a more respectful and empathetic interaction.